SEPHORA inside JCPenney in Grand Junction, CO Closed now

Reviews about SEPHORA inside JCPenney

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  June 01, 2019, by Paige A.
  I went to this Sephora to exchange an item I had tried out for a couple weeks but wasn't working for me. I didn't have the receipt, but I had the order on my phone. Sephoras in Fort Collins have returned items for me before in this manner with no issue. But the old woman at the counter told the young woman helping me that I could not do an exchange with the online order receipt. I think she was slow because an online order receipt has the same information as a paper receipt. She cut me off - I was explaining that this should not be an issue - to ask to assist the next customer. This was highly annoying, as I spend a lot of money at Sephora and being treated as if I was some shady person was ridiculous. Finally she acquiesced and said I could return the item with the online receipt. The young woman assisting me mouthed sorry as she handed me my exchanged item and I wish I could have apologized to her for having such an incompetent and bitter woman as a supervisor.